Account & Data Deletion

Your Right to Deletion

Under the GDPR and other data protection regulations, you have the right to request the deletion of your personal data. This page explains how to request account and data deletion for the Loftfolio platform.

What Gets Deleted

When you request account deletion, the following data will be permanently removed:

• Your account credentials and profile information
• All property listings associated with your account
• Tenant/applicant data submitted through your agency website
• Communication history within the platform
• Billing information (except as required by tax law — see below)
• Team member accounts and permissions

What Is Retained

The following data may be retained for legal and operational reasons:

• Billing records: Retained for 7 years as required by tax regulations (no payment card details are stored)
• Anonymized analytics: Usage data that has been permanently anonymized and cannot be linked to you
• Legal records: Any data required to comply with legal obligations

How to Request Deletion

Send a deletion request to hello@loftfolio.com with the subject line "Account Deletion Request". We handle every deletion request by email; there is no self-service delete button in the dashboard.

Please include the following information in your email:

• Your full name
• Your account email address
• Your agency name
• Reason for deletion (optional)

Verification Process

To ensure security, we will verify your identity before processing a deletion request. This may involve sending a confirmation email to your registered address or asking additional questions to confirm you are the account owner.

Timeline

• Email request: Processed within 30 days (under GDPR requirements)
• Full data removal: Completed within 30 days of confirmation

What Happens After Deletion

• Your agency website will be taken offline
• All subdomain access will be disabled
• Team members will lose access to the account
• This action cannot be reversed. If you want a copy of your data, ask us for it by email before we process the deletion

Getting a Copy of Your Data First

Before you ask us to delete your account, the agency owner can download a copy from Settings, under Your data: listings, applications and messages, as CSV or JSON. For any other data we hold, email hello@loftfolio.com and ask for a copy. We will put it together for you and send it within 30 days, as the GDPR requires.

Tenant/Applicant Data Deletion

If you are a tenant or applicant who submitted information through an agency using Loftfolio, please contact the agency directly. They are the data controller for your information. If you need assistance, we can facilitate the request — contact us at hello@loftfolio.com.

Questions?

If you have any questions about the data deletion process, please contact us at hello@loftfolio.com.