1. Introduction
Creative Current LLC (“Loftfolio,” “we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and website at loftfolio.com.
Please read this policy carefully. If you do not agree with its terms, please do not use our services.
2. Information We Collect
Personal Data You Provide
- Account Information: Name, email address, phone number, agency name, and password when you create an account
- Billing Information: Payment card details (processed securely by Stripe — we do not store full card numbers)
- Profile Information: Logo, brand colors, bio, and other information you choose to add to your agency profile
- Listing Content: Property descriptions, photos, prices, and availability
- Communications: Messages you send through the platform, support inquiries, and correspondence with applicants
Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on the platform
- Device Information: Browser type, operating system, IP address, device type
- Cookies: See our Cookie Policy for details
3. How We Use Your Information
- To provide, maintain, and improve our platform and services
- To process transactions and manage your account
- To communicate with you about your account, updates, and support
- To send marketing communications (with your consent)
- To detect, prevent, and address technical issues and fraud
- To comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your data in the following circumstances:
- Service Providers: With trusted third parties who help us operate our platform (hosting, analytics, payment processing, email delivery)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us explicit permission
5. Data Storage and Security
Your data is stored securely using Supabase (PostgreSQL) hosted in the European Union (West Europe). We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), and role-based access controls.
While we take reasonable precautions, no method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.
6. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (see Data Deletion page)
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your data for marketing purposes
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at hello@loftfolio.com.
7. GDPR Compliance
For users in the European Union, we comply with the General Data Protection Regulation (GDPR). Creative Current LLC is the data controller. For detailed information about GDPR, data processing, your rights as a data subject, and our Data Processing Agreement, see our GDPR Compliance page.
8. Third-Party Services
We use the following third-party services:
- Supabase — Database hosting and authentication
- Vercel — Application hosting and analytics
- Stripe — Payment processing
- Resend — Email delivery
Each service has its own privacy policy. We encourage you to review them.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified to account holders via email. Continued use of the platform after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related inquiries, contact us at:
Creative Current LLC
123 Innovation Drive
Wilmington, DE 19801
United States
Email: hello@loftfolio.com
DPO: dpo@loftfolio.com